Question 1

What is FinditX?

Accepted Answer

FinditX is your digital front desk: an AI assistant that answers calls and WhatsApp messages, a booking system for appointments and tables, and a free website for your business. You only switch on what you need.

Question 2

Who is FinditX for?

Accepted Answer

Any business with customer contact: hospitality, beauty, retail, services, studios, trades, practices, coaching, events. The platform is industry-neutral – templates and modules adapt to your workflow, not the other way around.

Question 3

Do I need to sign a contract?

Accepted Answer

No. There is no minimum term and no setup fee. Paid modules can be cancelled monthly; the website stays free.

Question 4

Can I try FinditX for free?

Accepted Answer

Yes. Your website is free forever – no credit card, no trial period. You can try the reservation system free for 14 days.

Question 5

What languages is FinditX available in?

Accepted Answer

The dashboard is available in German, English and Spanish. On the phone the AI assistant speaks German, English or Spanish; on WhatsApp it replies in your customer's language.

Question 6

What is the digital presence?

Accepted Answer

Your business page on finditx.com – with opening hours, gallery, contact, location and services, mobile-optimised and prepared for Google. Set up in minutes, no design skills needed.

Question 7

How does the AI assistant work?

Accepted Answer

The assistant takes calls and WhatsApp messages for you (Instagram coming) – around the clock and in your tone. It answers standard questions, books appointments and puts urgent matters straight through to you.

Question 8

What are modules?

Accepted Answer

Modules are building blocks you add individually: the AI assistant, the reservation system and the Pro upgrade. Every module can be cancelled monthly; the website is always free.

Question 9

Can I edit my page anytime?

Accepted Answer

Yes. Changes to presence, modules, or assistant configuration go live instantly. You don't need an agency or a deployment – everything runs in the dashboard.

Question 10

Can I use my own domain?

Accepted Answer

Your page lives at finditx.com/your-business – short, memorable and perfect for QR codes and your Instagram bio. We do not offer custom domains.

Question 11

How does pricing work?

Accepted Answer

The website is free. Paid modules are billed monthly: AI assistant [[ai]], reservations [[res]], Pro [[pro]]. With the AI assistant, minutes and messages are added based on usage.

Question 12

What does the AI assistant cost?

Accepted Answer

[[ai]] per month base fee plus [[min]] per started call minute and [[msg]] per WhatsApp message. Campaigns for regulars and follow-ups after 24 hours cost €0.26 and €0.11 per message in Germany. A German number adds [[numDe]] a month. You will find a worked example on the pricing page.

Question 13

Can I activate/deactivate modules individually?

Accepted Answer

Yes. Every module is booked individually, billed individually and can be cancelled monthly. Billing starts on the day you activate it.

Question 14

Are there hidden costs or setup fees?

Accepted Answer

No. No setup fee, no transaction fees, no activation flat. The price you see in the dashboard is the price you pay.

Question 15

What payment methods are accepted?

Accepted Answer

You pay securely via Stripe – with a credit or debit card and other payment methods shown to you at checkout.

Question 16

Do I need technical knowledge?

Accepted Answer

No. FinditX is built for business owners, not developers. You click through the dashboard – no code, no config files, no agency required.

Question 17

How fast does my FinditX page load?

Accepted Answer

Fast. Pages are prepared on the server and delivered over a global network – on mobile too.

Question 18

Is my page SEO-optimized?

Accepted Answer

Yes. Meta tags, structured data (Schema.org), clean URLs, hreflang for all languages, automatic sitemap, and Open Graph tags are server-rendered. Google sees your content in the initial HTML.

Question 19

Is my data secure and GDPR-compliant?

Accepted Answer

Yes. Your data is stored encrypted on servers in the EU. We do not sell data and we do not train AI on your customers' data. For telephony and voice AI we work with carefully selected specialist partners. More in our privacy policy.

Question 20

Do I get analytics and reports?

Accepted Answer

Yes. The dashboard shows visitors, bookings and your AI assistant's conversations. Pro adds insights by country, device and browser, longer time ranges and tracking links.

Question 21

How can I reach support?

Accepted Answer

Via chat from the dashboard and by email at support@finditx.com. With Pro your requests are handled with priority.

Question 22

Are there tutorials or documentation?

Accepted Answer

Onboarding guides you step by step through the setup. If you have questions, our support team helps you in the chat.

Question 23

Do I need a demo to start?

Accepted Answer

No. You sign up and onboarding takes you through your website, modules and AI assistant. A personal demo is available on request.

Question 24

What if I forget my password?

Accepted Answer

Click 'Forgot password' on the login page – you'll get a secure reset link by email. If you can no longer access your account inbox, support helps with account recovery.

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