Question 1

What is FinditX?

Accepted Answer

FinditX is a platform with three connected products: your digital presence, an AI assistant for phone and chat, and modular extensions like reservations, shop, and analytics. You activate only what you need – and pay only for actual usage.

Question 2

Who is FinditX for?

Accepted Answer

Any business with customer contact: hospitality, beauty, retail, services, studios, trades, practices, coaching, events. The platform is industry-neutral – templates and modules adapt to your workflow, not the other way around.

Question 3

Do I need to sign a contract?

Accepted Answer

No. There is no minimum term, no setup fee, and no hidden costs. Modules are cancellable monthly, the AI assistant runs strictly pay-per-use – you can deactivate everything anytime.

Question 4

Can I try FinditX for free?

Accepted Answer

Yes. The digital presence including business page, Google Maps sync, and QR sticker is free permanently – no credit card, no trial limit. You activate add-ons only when you actually need them.

Question 5

What languages is FinditX available in?

Accepted Answer

The dashboard is available in German, English, and Spanish. The AI assistant understands and responds in over 30 languages – customers can reach you in their native language, you get the summary in yours.

Question 6

What is the digital presence?

Accepted Answer

Your smart business page – findable via Google, Maps, and QR stickers. It includes opening hours, gallery, contact, location, and offers, is mobile-optimized, multilingual, and SEO-ready. Setup in under 10 minutes, no design skills required.

Question 7

How does the AI assistant work?

Accepted Answer

The assistant takes phone calls, WhatsApp messages, Instagram DMs, and emails for you – 24/7, in your tone, in over 30 languages. It answers standard questions, captures requests, and routes complex cases directly to you. No call goes unanswered.

Question 8

What are modules?

Accepted Answer

Modules are activatable extensions: reservations, shop, Analytics Pro, team seats, multi-location, campaigns, and more. Each module is bookable individually and cancellable monthly – without migration, without plan upgrade.

Question 9

Can I edit my page anytime?

Accepted Answer

Yes. Changes to presence, modules, or assistant configuration go live instantly. You don't need an agency or a deployment – everything runs in the dashboard.

Question 10

Can I use my own domain?

Accepted Answer

Currently you get a finditx.com subdomain (e.g., finditx.com/your-business). It's short, memorable, and perfect for QR stickers. Custom domains are coming in a later update – you'll be able to switch without migration.

Question 11

How does pricing work?

Accepted Answer

We separate the three products: Digital presence is free. Modules cost a monthly fee per active module. The AI assistant is billed pay-per-use – per phone minute and per chat message. You only pay for what you use.

Question 12

What does the AI assistant cost?

Accepted Answer

The assistant runs strictly pay-per-use: phone calls are billed per minute, chat messages per item. There is no base fee and no minimum volume. Concrete rates are shown in your dashboard and on the pricing page.

Question 13

Can I activate/deactivate modules individually?

Accepted Answer

Yes. Each module is booked individually, billed individually, and cancellable monthly. If you activate a module mid-month, billing is daily prorated – no hidden fractions.

Question 14

Are there hidden costs or setup fees?

Accepted Answer

No. No setup fee, no transaction fees, no activation flat. The price you see in the dashboard is the price you pay.

Question 15

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Revolut Pay. SEPA direct debit is in preparation.

Question 16

Do I need technical knowledge?

Accepted Answer

No. FinditX is built for business owners, not developers. You click through the dashboard – no code, no config files, no agency required.

Question 17

How fast does my FinditX page load?

Accepted Answer

Sub-second. The platform runs on Next.js with global CDN and edge-optimized images – tested on Core Web Vitals and mobile 4G connections.

Question 18

Is my page SEO-optimized?

Accepted Answer

Yes. Meta tags, structured data (Schema.org), clean URLs, hreflang for all languages, automatic sitemap, and Open Graph tags are server-rendered. Google sees your content in the initial HTML.

Question 19

Is my data secure and GDPR-compliant?

Accepted Answer

Yes. Hosting is exclusively in the EU, all data is SSL-encrypted, the platform is fully GDPR-compliant. We don't share data with third parties and don't use your customer data to train AI models.

Question 20

Do I get analytics and reports?

Accepted Answer

Yes. The dashboard shows visitors, clicks, conversions, AI assistant statistics, and module usage in real time. The Analytics Pro module adds cohort reports, export, and API access.

Question 21

How can I reach support?

Accepted Answer

Via chat from inside the dashboard, by email to support@finditx.com, and – with an active business module – through prioritized live support within hours.

Question 22

Are there tutorials or documentation?

Accepted Answer

We're expanding video tutorials, step-by-step guides, and API docs. Until then, onboarding walks you through every setup directly – and support usually responds within hours.

Question 23

Do I need a demo to start?

Accepted Answer

No. You sign up, the onboarding walks you through presence, modules, and assistant setup step by step – live in under 10 minutes. We also offer a guided demo on request.

Question 24

What if I forget my password?

Accepted Answer

Click 'Forgot password' on the login page – you'll get a secure reset link by email. If you can no longer access your account inbox, support helps with account recovery.

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