Terms and Conditions

These Terms and Conditions apply to all contracts regarding the use of the finditX platform (accessible at finditx.com), including the creation of business pages, the use of templates, and all related services. By registering for or using our services, you agree to these Terms and Conditions.

finditX is a platform for small businesses such as salons, practices, restaurants and trades. Our services include:

• A website for your business at a finditx.com address (e.g. finditx.com/yourbusiness), free with basic features
• The AI assistant, which answers calls and WhatsApp messages on your behalf, takes requests and forwards to your team, in plans with included minutes and messages
• Online booking of appointments and tables with confirmation and reminder by email
• WhatsApp campaigns to customers who have already written to you, and automatic win-back
• A dashboard with calendar, conversations, customer list and statistics

As a user, you agree to:

• Provide truthful and complete information during registration
• Only upload content for which you hold the necessary rights (particularly copyrights, trademark rights, personality rights)
• Not publish any unlawful, offensive, discriminatory, or harmful content
• Keep your login credentials confidential and not share them with third parties
• Make due payments on time
• Notify finditX immediately if you become aware of any misuse of your account

Registration is required to use our services. You must be at least 18 years old or have the consent of a legal guardian. Registration is free. You are responsible for all activities that occur under your account. We reserve the right to temporarily suspend or permanently delete accounts in case of suspected misuse or violation of these Terms and Conditions.

• Website: free with basic features. As long as no paid module is booked, the page includes a reference to finditX.
• Paid modules (e.g. AI assistant, online booking): monthly subscriptions according to the current price list on our website. Usage-based services such as phone minutes or WhatsApp messages are billed additionally based on consumption.
• All prices include applicable VAT.
• Payment is made by credit or debit card via Stripe. Plans are billed monthly in advance; usage-based services with the monthly invoice or immediately once they reach €20.
• In case of payment default, we reserve the right to suspend access to paid features.

Definition: "User Content" refers to all content you upload or create on the platform, including texts, descriptions, images, logos, menus, opening hours, contact details, and other information about your business.

Your Rights: You retain all rights to your User Content. By uploading, you grant finditX a simple, worldwide, royalty-free license to display, store, and process this content within the platform. This license is limited to the contract duration and serves exclusively to provide our services.

Public Visibility: You understand and accept that your created business page and the User Content published on it are publicly accessible on the internet. You should not publish sensitive personal data that is not intended for the public.

Your Responsibility: You are solely responsible for all User Content you publish. You warrant that your content does not infringe any third-party rights (particularly copyrights, trademark rights, personality rights), is truthful and not misleading, and does not contain any unlawful, offensive, or harmful content.

Indemnification: You indemnify finditX against all third-party claims arising from the infringement of rights through your User Content, including reasonable legal fees.

Moderation: We reserve the right to remove User Content or restrict access without prior notice if it violates these Terms and Conditions or applicable law, or if we are notified of a potential infringement.

All rights to the finditX platform, templates, design, source code, graphics, and all other materials provided by us remain with finditX. You receive a simple, non-transferable, non-sublicensable right of use for the duration of your subscription. It is prohibited to copy, decompile, reverse engineer, or use the platform or parts thereof for purposes other than the intended use.

The following uses are prohibited:

• Publication of content that violates applicable law
• Infringement of copyrights, trademark rights, or other protective rights of third parties
• Distribution of malware, spam, or unsolicited advertising
• Use of the platform for fraudulent or misleading purposes
• Systematic reading or copying of platform content
• Any action that could impair the operation of the platform

Availability: We strive for high platform availability but cannot guarantee uninterrupted use. Maintenance work will be announced where possible.

Warranty: The platform is provided "as is". We warrant the agreed functionality according to our service description. No further guarantees or assurances are provided.

Third-Party Services: Integrations with third-party services (e.g., Google Maps, payment providers) are subject to the respective terms of use of these providers.

finditX is fully liable for damages arising from injury to life, body, or health, as well as for intent and gross negligence. In case of slight negligence, finditX is only liable for breach of essential contractual obligations (cardinal obligations). Liability in these cases is limited to foreseeable, contract-typical damages. Liability for lost profits, indirect damages, and consequential damages is excluded in cases of slight negligence.

The contract is concluded for an indefinite period. Paid subscriptions have a minimum term corresponding to the selected billing period. You may cancel at any time effective at the end of the current billing period. Cancellation is made through your user account or by email to support@finditx.com. After contract termination, your content and created page will be deleted. We recommend creating a backup of your data beforehand.

The protection of your personal data is important to us. Details on the collection, processing, and use of your data can be found in our Privacy Policy. By using our services, you consent to the data processing described therein.

• If you are a consumer within the meaning of applicable law, you have a right of withdrawal.
• You may revoke your contractual declaration within 14 days without giving reasons in text form (e.g., email).
• The period begins upon conclusion of the contract. Timely dispatch of the withdrawal to support@finditx.com is sufficient to meet the deadline.

We reserve the right to amend these Terms and Conditions with effect for the future. We will inform you of changes at least 30 days before they take effect by email. If you do not object to the changes within 30 days of receiving the notification, the amended Terms and Conditions shall be deemed accepted. We will specifically inform you of this right of objection and the consequences of silence in the notification.

For questions about these Terms and Conditions or our services, you can reach us at:

Finditly Solutions UG (haftungsbeschränkt)
Max-Planck-Straße 5, 68789 St. Leon-Rot
support@finditx.com

The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for all disputes arising from or in connection with this contract is, to the extent permitted by law, Mannheim. Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.